Frequently Asked Questions

Everything you need to know about shopping with ellen j goods.

What are your shipping rates and delivery times?

We offer flat-rate shipping on all domestic orders. Orders are typically processed within 2-3 business days, and delivery usually takes between 5-7 business days depending on your location.

What is your return policy?

We want you to love your purchase. If you are not completely satisfied, you can return unused items in their original packaging within 30 days of delivery for a full refund, minus shipping costs.

Do you offer international shipping?

Currently, ellen j goods ships to customers within the United States and Canada. We are working on expanding our shipping capabilities to more international destinations in the near future.

How can I track my order?

Once your order has shipped, you will receive a confirmation email containing a tracking number and a link to the carrier's website so you can monitor your package's progress.

What payment methods do you accept?

We accept all major credit cards (Visa, Mastercard, American Express, Discover) as well as digital payment options including PayPal, Apple Pay, and Google Pay for a secure checkout experience.

Can I modify or cancel my order after it has been placed?

To ensure fast delivery, we begin processing orders immediately. Please contact our customer support team within 1 hour of placement if you need to make changes, and we will do our best to accommodate you.