Returns & Exchanges
At ellen j goods, we want you to be completely satisfied with your purchase. If you are not happy with your items, we accept returns on most unused products within 30 days of delivery for a full refund or store credit.
Initiate Your Request
Contact our customer support team via email with your order number and the names of the items you wish to return or exchange.
Prepare Your Package
Carefully pack the items in their original packaging, ensuring all tags are attached and the products are in their original, unused condition.
Ship the Items
Affix the provided prepaid shipping label to your package and drop it off at any authorized carrier location.
Receive Your Refund
Once our team inspects the returned goods, we will process your refund to the original payment method within 5 to 7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing